Effective Date: 16 July 2026

MenoMora ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name, email address, phone number and delivery or billing address when you place an order or contact us.
• Payment information required to process your purchases (payment details are securely processed by our payment providers and are not stored by us).
• Information you provide when subscribing to our newsletter or marketing communications.
• Information you provide when completing our online quiz or questionnaire, including your responses.
• Purchase history and customer support enquiries.
• Technical information collected when you visit our website, including IP address, browser type, device information and browsing behaviour through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Provide customer support and respond to your enquiries.
• Personalise your experience with our products and services.
• Send newsletters, educational content, promotions and other marketing communications (you may unsubscribe at any time).
• Send personalised follow-up emails based on your quiz responses or purchase history.
• Improve our website, products and customer experience.
• Meet our legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Payment service providers to securely process transactions.
• Courier and delivery providers to fulfil your orders.
• IT, website hosting and cloud service providers.
• Marketing and communication service providers.
• Professional advisers where required.
• Government agencies or legal authorities where required by law or to protect our legal rights.

All third-party providers are required to keep your information confidential and use it only for providing services to MenoMora.

4. Service Providers Who Help Us Communicate With You

We work with trusted service providers who help us manage our marketing and customer communications.

When you complete our online quiz, subscribe to our emails, or make a purchase, we may share limited information with these providers, including your email address, quiz responses and purchase history.

One of these providers is ReplyRevenue (Leo Holdings ApS, Denmark), which assists us in sending personalised email communications and follow-up emails based on your quiz responses and interactions with MenoMora.

Our service providers act only on our instructions. They may use your personal information solely for providing services to us and not for their own purposes. They are contractually required to maintain appropriate confidentiality and data protection standards.

Some of our service providers are located outside New Zealand, including within the European Union. Where personal information is transferred overseas, we take reasonable steps to ensure it is protected by safeguards that provide comparable protection to that required under the New Zealand Privacy Act 2020.

5. Storage and Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

We retain personal information only for as long as it is required for the purposes described in this Privacy Policy or as required by law.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings, although doing so may affect some website functionality.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of your personal information if you believe it is inaccurate or incomplete.
• Request deletion of your personal information where applicable.
• Withdraw your consent to receive marketing communications at any time by using the unsubscribe link included in our emails.

To exercise any of these rights or ask questions about this Privacy Policy, please contact us at:

Email: contactus@menomora.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations.

Any updates will be published on this page together with the revised effective date.

Effective Date: 01 February 2025

By accessing or using our website, you agree to the following terms and conditions. If you do not agree, please do not use our website.

1. Use of the Website

• Our website and its content are provided for informational purposes and for purchasing our products.
• You agree not to use the website for any unlawful or prohibited activities.

2. Intellectual Property

• All content, trademarks, logos, and designs on this website are the property of MenoMora or its licensors and are protected by New Zealand copyright laws.
• You may not copy, reproduce, or distribute any content without prior written permission.

3. Product Information

• The information provided on this website, including product descriptions and blog content, is for general informational purposes only and is not intended as medical advice.
• Always consult a healthcare professional before starting any new supplement.

4. Limitation of Liability

• To the maximum extent permitted by New Zealand law, MenoMora will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

5. User Accounts

• If you create an account, you are responsible for maintaining its confidentiality and for all activities under your account.
• We reserve the right to terminate accounts for any misuse or violation of these terms.

6. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

7. Changes to these Terms

We may update these Terms of Use from time to time. Continued use of the website after changes constitutes your acceptance of the new terms.

8. Contact Information

If you have questions about these terms, please contact us at contactus@menomora.com